Tailored solutions, well-trained sales professionals, and a management team with the experience to sell your product.
No two programs fit the same mold. By treating every program as a new and unique opportunity, Evolve is able to deliver a tailored solution to fit your specific needs.
Headquartered in East Lansing, MI, Evolve was founded in 2003 by a veteran team of call center professionals. Our management and production staff bring over a century of combined experience to our environment.
Direct Response is our specialty, but we have service options to fit any campaign.
Why Evolve Works
Quality Sales Representatives
Anyone can answer your calls. But can they sell your product? At Evolve, we have a core group of career sales representatives who have been with us, on average, for 3+ years! We also have an educated local workforce as we are located near Michigan State University.
Quality candidates are just the start. Once hired, Evolve puts training, monitoring and quality assurance teams to work giving sales representatives the feedback and support necessary to succeed in a competitive sales environment.
Consistent Training, Monitoring and Quality Assurance
Most call centers answer calls around the clock. But we don’t stop at staffing sales agents.
At any moment of the day, our dedicated trainers are holding group skill sessions, doing one-on-one coaching, and evaluating progress. Our floor managers are monitoring media, agent performance and managing allocations for optimum call distribution across the agent pool. Our Quality Assurance staff are listening to calls and preparing evaluations critical to improving performance.
When quality and conversion count, we want our sales agents to have every possible opportunity to succeed. Evolve takes a very hands-on approach in developing and managing sales representatives. We take great pride in having resources ready and available to assist our staff and clients 24 hours per day, 365 days per year. At Evolve, the process of performance through development is perpetual.
Our Team Working for YOUR Team
When you work with Evolve, you get the industry’s best account executives, technical staff, and sales staff on YOUR team. Whether you have extensive experience or are starting your first campaign, our team will work with you to deliver the best possible campaign solutions.